Web-Don, Inc. offers a hyper-focus on customer service, dependability, flexibility and a commitment to offering cutting-edge, expanded product solutions to meet the evolving needs of its customers. You’ll have complete confidence in the team, reliability, proven expertise and business model that is Web-Don.
The idea for Web-Don came about when Don Smith and Webster Collett, who owned and operated a Florida Tile distributorship in Charlotte, NC came to entrepreneur (and Smith’s neighbor) Jesse “Buck” McQuay to ask if he wanted to join them in creating a local distributorship offering surfacing products for area contractors. McQuay agreed and bought into the company.
As a result, Web-Don, Inc. was incorporated in 1972. It became a leading Charlotte, NC-based distributor for Wilsonart, a manufacturer and distributor of surfacing materials used on furniture, countertops, worktops and walls in homes, offices, and business and commercial spaces.
The company was a success. By 1973, Web-Don was established as one of the leading Wilsonart distributors in the U.S., and was named “Distributor of the Year.”
In 1984, McQuay and Smith purchased Collett’s interests, and in 2005, McQuay became the sole owner of Web-Don. In 2017, McQuay stepped back and his daughter Missy O’Daniel became President and CEO in 2018. Majority interests were transferred to McQuay’s wife, Gail McQuay, to form a woman-owned and family-run business.
In addition to its 57,000 square foot Charlotte NC Corporate Headquarters, Web-Don expanded over the years to offer products and services from six locations across the Southeast: Charlotte, Wilmington, Raleigh and Winston-Salem NC; Piney Flats TN; and Columbia SC.
In 2010, Web-Don launched Carolina Heartwood Cabinetry, a new cabinet division in a 26,000 square foot facility in Charlotte, adjacent to Corporate Headquarters.
In 2013, Web-Don formed Carolina Panels, a new division created with the purchase of a nearby facility for lamination processes, offering 26,000 square feet of manufacturing and warehouse space.
These expansions broaden for customers the breadth and depth of product lines and building solutions.
The countertop assortment continues to be anchored with HanStone® Quartz, offering high-performance, durable countertops for kitchens and baths.
Within a casual, family-friendly culture, Web-Don maintains precise objectives for the products and services offered to customers for more than 50 years. Customer service is always at the heart of everything we do.
Web-Don still retains and practices the core operating principles established by Buck McQuay. These include:
- Providing exceptional products with exemplary customer service
- Maintaining a long-term commitment to customers
- Nurturing and respecting employees
- Reinvesting in the business
- Giving back to the community